Terms & Conditions

Registered company

Stockholm Nature Activities

Arbetargatan 28c

11245 Stockholm

 

VAT no.  SE840113153001

eMail      info@stockholmnature.com

Phone    +46 76 159 34 41

Satisfaction Guarantee

If you book directly with us and you are not satisfied with your experience, just let us know (claim per email above) latest on the day after departure and we will refund you within 14days.

 

This service is only valid for direct bookings through stockholmnature.com and you are required to participate on the experience to claim a refund.

 

Cancellation

  1. Day Tours

    No cancellation fee for cancellations up to 3 days prior to departure, within 3days of departure non-refundable.

  2. Overnight Tours

    No cancellation fee for cancellations up to 7 days prior to departure, within 7 days of departure non-refundable.

  3. Corporate Tours

    No cancellation fee for cancellations up to 30 days prior to departure, within 30 days of departure non-refundable.

  4. Gift Vouchers

    Non-refundable and cannot be exchanged for money.
     

  5. Rentals:
    No cancellation fee for cancellations up to 24h prior departure, within 24h of departure non-refundable.

Refund Payout

After cancellation, any amount owed to you will be refunded without delay, and within 14 days of the cancellation at the latest. If you have booked through a third party, you must contact that third-party regarding cancellation or potential refunds.

Payment operator

We have partnered with Stripe & Paypal to handle all our customer's payments. Doing so allows us to remove the burden of processing highly sensitive data to a dedicated and verified payment operator. Your financial details are processed by Stripe / Paypal and they never reach our servers. This approach makes sure that your card details are processed safely.

Acceptance of risk

You acknowledge that the nature of the activity is adventurous, and participation involves a degree of personal risk. You hereby assume responsibility for all risk and releases Stockholm Nature Activities from all claims and causes of action arising from any losses, damages or injuries or death resulting from traveling with Stockholm Nature Activities.

Travel & health insurance

As with all travel, we strongly recommend purchasing all needed travel & health insurance to cover your cost, in case something unexpected happens during your experience.

Medical conditions

  1. You must provide information on any pre-existing medical conditions which could impact your ability to participate or which may affect the experience of other customers.

  2. Pregnancy is considered a medical condition and must be disclosed to us at the time of booking. We reserve the right to cancel a booking for a pregnant woman if we consider the experience not safe/suitable.

  3. Special requests, dietary requirements, and allergies should be disclosed at the time of booking and we will do our best to accommodate these.

Luggage

Please note that Stockholm Nature Activities cannot be held responsible for damaged or stolen luggage and valuables. Luggage storage can be bought at the Central Station Stockholm (train station) for small money and is secured by guards.

Equipment damage and loss

You are responsible for the provided equipment, that you use during our tours. Therefore, you are required to compensate us for any unreasonable damage or loss caused to our equipment whilst in your care

Alcohol, Drugs & offense behavior 

We reserve the right to refuse customers we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse any customer whose conduct or manner is likely to cause offence, upset, or put other customers in danger. In such cases, full cancellation fees apply.

 
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