Question 1

Why you should book with us?

Accepted Answer

At STOCKHOM NATURE, we believe that every traveler deserves an unforgettable experience. That's why we're committed to providing the best possible tours and outdoor experiences for our guests.   Why you should book with us:  Expert Guides: Our experienced guides are passionate about the outdoors & have extensive knowledge. They'll ensure that you have a safe & enjoyable experience.  Unique Experiences: We offer a range of tours and outdoor experiences that you won't find anywhere else. From evening kayak tours to hikes through the archipelago's stunning landscapes, we've got something for everyone.  Sustainable Tourism: As an eco-friendly tour operator, we're committed to minimizing our impact on the environment while providing a memorable experience for our guests. We use sustainable practices & work with local suppliers to ensure that our tours are as environmentally friendly as possible.  Personalized Service: We believe that every traveler is unique, and we'll work with you to create a customized experience that meets your needs and interests. Whether you're traveling alone or with a group, we'll make sure that your tour is tailored to your preferences.  Great Value: We offer competitive pricing for all of our tours and outdoor experiences. You'll get the most out of your trip without breaking the bank.

Question 2

Why eco-friendly tourism is essentinal?

Accepted Answer

Eco-friendly tourism, also known as sustainable tourism, is essential for the preservation of the planet and the long-term survival of the tourism industry. It is a way of traveling and experiencing the world that respects the environment, the local community, and cultural heritage, while also providing a unique and authentic experience for travelers.

Question 3

How fit do I need to be to perform the tour?

Accepted Answer

All our day trips are open for everyone to join, regarding less of their fitness level. Our guides are used to adjust the speed and distance of each tour according to the needs of the group. For our overnight tours, we believe you need a normal level of fitness. You have to be able to stay active over the number of days the tour is running. Of course, our guides will adjust speed and distance as needed for the group.

Question 4

How can I change my booking?

Accepted Answer

If you have any questions or need to make changes to your booking, please contact our customer service team. We are always happy to assist you and ensure that you have a smooth and enjoyable experience with us.  E-Mail: info@stockholmnature.com WhatsApp: 0046 76 159 34 41

Question 5

Where is the meeting point?

Accepted Answer

The meeting point for each tour depends on the specific tour you have booked. You can find the meeting point location on your order confirmation email or on the tour page when you book. Please check this information carefully before the day of your tour.

Question 6

What is the departure time of each tour?

Accepted Answer

The departure time for each tour depends on the specific tour you have booked. You can find the all information on your order confirmation email or on the tour page when you book. Please check this information carefully before the day of your tour.  We recommend arriving at the meeting point at least 15 minutes before the scheduled start time to ensure a timely departure. Late arrivals may result in missing the tour, and refunds cannot be provided in this case.

Question 7

What is your Cancellation Policy ?

Accepted Answer

Our cancelation policy depends on the type of tour that you book with us. You can request the cancellation via the link in your booking confirmation or via E-Mail to info@stockholmnature.com  Day Tours No cancellation fee for cancellations up to 3 days prior to departure, and within 3 days of departure non-refundable. ​ Overnight Tours No cancellation fee for cancellations up to 7 days prior to departure, and within 7 days of departure non-refundable. ​ Gift Vouchers Non-refundable and cannot be exchanged for money.  Rentals: No cancellation fee for cancellations up to 3 days prior to departure, within 3 days of departure non-refundable.

Question 8

How long is the refund process?

Accepted Answer

After cancellation, any amount owed to you will be refunded without delay, and within 3-10 days of the cancellation at the latest. If you have booked through a third party, you must contact that third-party regarding cancellation or potential refunds.

Question 9

Satisfaction Guarantee ?

Accepted Answer

At STOCKHOLM NATURE, we take pride in delivering the best possible experience for our customers. We are so confident in the quality of our tours, that we offer a money-back satisfaction guarantee to our customers.  We stand behind our tours and are committed to providing you with a memorable and enjoyable experience. Our satisfaction guarantee is just one way we demonstrate our commitment to your satisfaction.  Here's how it works: If you're unsatisfied with your experience, please inform your guide directly after the tour about any complaints. We take customer feedback seriously and will do our best to address your concerns as quickly as possible. We will also reach out to you directly to work towards a solution. If we can't solve your complaint, we will pay you back in full (takes approx. 6-10 days).  Please note that we will check each complaint individually. In case your complaint is based on common reasoning, we will pay you back in full. That said, we are not going to pay you back for reasons that aren't in our hands or aren't from common sense (e.g. you book a kayak tour but don't like kayaking, etc.).

Question 10

Do tour guides accept tips?

Accepted Answer

Our guides do accept tips, and they are greatly appreciated. Tipping is left up to the individual, but as a general practice, 10% of the trip cost is the common gratuity.

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